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Locate, select, and download the latest version of the Endpoint Product Removal tool.įor detailed instructions to use the EPR tool, see: KB91978 - REGISTERED - Endpoint Product Removal Tool User Guide.

Search for Endpoint Product Removal, or in Filters select Utilities and Connectors.

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To download the EPR tool from the Product Downloads site: For more information, see the latest version of the Endpoint Upgrade Assistant Product Guide. So, if the goal of uninstallation is to install another version of a product, McAfee Enterprise advises using EUA. This guide also outlines the supported Windows operating systems.ĮUA can determine when product removal is needed before you install other software.

For information about the latest versions of McAfee Enterprise software that a version of the EPR tool can remove, see the user guide for that version of the EPR tool. For this reason, EPR tool releases are designed to expire every 90 days. If you try this, unexpected results might occur.

You must not use an older version of the EPR tool to remove newer versions of McAfee Enterprise software. If you need the EPR tool after all standard methods for uninstallation have proved unsuccessful, always make sure that you use the latest available version. The EPR tool is intended as a last resort option when standard uninstallation methods have failed. IMPORTANT: Technical Support does not recommend using the EPR tool as your primary method to uninstall McAfee Enterprise products, nor when you have uninstallation issues for the first time. You can use the EPR tool when these methods all fail.

There are also instances where these methods might fail.

Locally, using Windows Programs and Features (see KB83456 - How to remove Endpoint Security).The use of ePolicy Orchestrator (ePO) Client Tasks (see the "Uninstall product software from systems" section of the ePolicy Orchestrator Cloud Product Guide).Migrations and upgrades using Endpoint Upgrade Assistant (EUA).